Shipping policy

Order Processing

  • All TikTok Shop orders are automatically synced and fulfilled through our Shopify system.

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • You’ll receive an email or TikTok notification once your order has shipped.

Shipping Times

Shipping times vary depending on carrier and destination. Estimated delivery windows:

  • Standard Shipping (U.S.): 3–7 business days

  • Standard Shipping (International, if enabled): 7–21 business days

Please note: Delivery times are estimates and may be affected by carrier delays, high-volume seasons, or customs processing for international orders.

Shipping Carriers

We use trusted carriers such as USPS, UPS, FedEx, and other TikTok-approved partners.
Tracking information will be sent automatically once available.

Shipping Rates

Shipping rates are calculated at checkout based on TikTok Shop’s settings, product weight, and customer location.
Some items may include free shipping based on promotional campaigns or product eligibility.

Address Accuracy

Please review your shipping address carefully at checkout.
We are not responsible for:

  • Incorrect or missing address information

  • Lost packages due to address errors

  • Reshipping fees for returned orders caused by incorrect addresses

If you need to update an address, contact us within 12 hours of placing your order.

Order Tracking

Once your order ships, you can track it through:

  • TikTok Shop order details

  • The tracking link emailed to you

  • Shopify order tracking (if enabled)

Please allow up to 24–48 hours for tracking updates to appear.

Lost, Stolen, or Delayed Packages

We are not responsible for packages marked as “Delivered” by the carrier.
For lost or delayed shipments:

  • Contact the shipping carrier first

  • Then reach out to us with your order number, and we will assist with next steps

International Shipping (Optional)

If enabled, international customers are responsible for any customs fees, import duties, or taxes.
We are not responsible for delays caused by customs processing.

Order Changes & Cancellations

Because TikTok Shop processes orders quickly, cancellations or changes are only possible within 12 hours of placing the order.
Once an order is shipped, we cannot modify or cancel it.

Contact Us

If you have questions about shipping, order status, or delivery, contact us:
📧 jeffs.creations@napadow.com
🛒 Through TikTok Shop customer support